You may cancel your order at any time before it is processed by emailing firstname.lastname@example.org. If the goods have not been dispatched and we have sufficient time to prevent dispatch, we will not process payment or dispatch the goods. In the event that you cancel your order too late for us to prevent dispatch, or after the goods have already been dispatched, you will be notified. You may return the items to us at your cost, provided that you have not opened or damaged the ordered goods. We will refund the purchase price paid to the original method of payment.
You are entitled to cancel your contract of an order (or part order) (under the Consumer Rights Directive 2011/83/EC) if you wish, provided that goods and services worth £42 or more, and you inform us of your intention to cancel no later than fourteen (14) days after the day on which you receive the goods. If you decide to cancel your order (or part of an order) you should contact us via email at email@example.com to clearly advise us of your intention to cancel including details of the order (or part of an order) you wish to cancel and your name and address.
You must return the goods to us at your cost within fourteen (14) days from the date you advise us you wish to cancel the order (or part order). If, after contacting us to advise us of your intention to cancel an order (or part order), you do not return the goods to us within fourteen (14) days (from the date you informed us you wish to cancel the order or part order), you will be deemed to have accepted the goods.
Once an order has been placed and items have been paid it is not possible to make any changes to the order (other than the statutory cancellation and refund rights as stated) . Please take care when entering the shipping details as we are not able to make any amendments.
CONDITION OF RETURNED GOODS
You must take reasonable care of the goods whilst they are in your possession and such goods must be unused and returned in the original packaging and in the same condition as they were when received by you. Any security seals must be unbroken and any activation codes that came with the goods must be intact and unused.
- In the case of media goods (including but not limited to; compact disc and vinyl) any shrink-wrap and/or any other packaging must be intact.
- In the case of merchandise goods (including but not limited to; t-shirts), you may examine the goods as you would in a shop, but you must not use them. If the goods are encased in plastic blister packs or sealed packaging, these goods must be returned unopened and with the packaging intact. Where goods are able to be opened without breaking any seals, care must be taken not to damage any packaging. Goods must be repackaged in exactly the same way as they were when they were received by you.
- In the case of clothing, the clothing may be worn only for as long as is absolutely necessary to ensure that the clothing is suitable. All clothing must be returned in the same clean and folded condition that they were in when they were received by you and any labels that were on the clothing must still be attached.
FAULTY AND DAMAGED GOODS
If you receive goods from us that are damaged upon delivery or have a manufacturer’s fault, you must email us at firstname.lastname@example.org including details of the order, the damage or fault and your name and address. Do not return the goods unless you have been instructed by us to do so.
RETURN OF GOODS CARRIAGE
If you choose to return any goods to us (including under your right to cancel), we shall not be responsible for any loss or damage to the goods while in transit and, for this reason, we recommend that you use a recorded delivery service. If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to refund any monies attributable to you) for such loss or damage. You are responsible for all costs to return goods to us unless we advise you otherwise via email.
Once the goods are returned to us we shall refund to you, by the method that you used to pay for the original transaction, the amount in relation to the goods which the cancellation rights apply and within fourteen (14) days from the date we receive the goods. We are unable to return delivery costs except where the good are faulty.
We may make a deduction from the refund for loss in value of any goods returned if the loss is the result of unnecessary handling by you.
All goods purchased through the Website will correspond with their relevant description on the Website, and they will be of satisfactory quality and fit for non-commercial, domestic use. We do not make any other promises or warranties about the goods.
This warranty does not apply to any defect in the goods arising from (i) fair wear and tear, (ii) wilful damage, abnormal storage, accident, negligence by you or a third party, or (iii) if you fail to use or operate the goods in accordance with the usual usage for such goods or follow user instructions.