You may cancel your order at any time before it is processed by emailing firstname.lastname@example.org. If the goods have not been dispatched and we have sufficient time to prevent dispatch, we will not process payment or dispatch the goods. In the event that you cancel your order too late for us to prevent dispatch, or after the goods have already been dispatched, you will be notified. You may return the items to us at your cost, provided that you have not opened or damaged the ordered goods. We will refund the purchase price paid to the original method of payment.
You are entitled to cancel your contract of an order (or part order) (under the Consumer Rights Directive 2011/83/EC) if you wish, provided that goods and services worth £42 or more, and you inform us of your intention to cancel no later than fourteen (14) days after the day on which you receive the goods. If you decide to cancel your order (or part of an order) you should contact us via email at email@example.com to clearly advise us of your intention to cancel including details of the order (or part of an order) you wish to cancel and your name and address.
You must return the goods to us at your cost within fourteen (14) days from the date you advise us you wish to cancel the order (or part order). If, after contacting us to advise us of your intention to cancel an order (or part order), you do not return the goods to us within fourteen (14) days (from the date you informed us you wish to cancel the order or part order), you will be deemed to have accepted the goods.
Once an order has been placed and items have been paid it is not possible to make any changes to the order (other than the statutory cancellation and refund rights as stated) . Please take care when entering the shipping details as we are not able to make any amendments.